We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You must also use the receipt or proof of purchase.

To start a return, you can contact us via our 'Contact Us' page.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.



Damages and problems


Please inspect your order when you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can assess the problem and rectify it.



Exceptions / non-returnable items


Certain types of goods cannot be returned, e.g. perishables (such as food, flowers or plants), specialty products (such as special orders or personal items) and personal care items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot take sale items or gift cards back.



Exchanges


The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.



The EU's 14-day cooling-off period


Notwithstanding the above, if the item is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without reason. As above, your item must be in the same condition as you received it, unused, with tags and in original packaging. You must also use the receipt or proof of purchase.



Repayments


We will notify you once we have received and inspected your return and let you know if the refund was approved or not. If approved, you will automatically get the money back to your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 working days have passed since we approved your return, please contact us via our 'Contact Us' page.